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Responsiveness
Responsiveness to all Requests 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Promptness on Returning Phone Calls 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Assistance to Technical Questions or Concerns 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Report and Data
Timeliness of Results 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Final Report Format 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Invoice Accuracy 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Bottle Orders
Timeliness of Bottle Order Delivery 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Completeness of Bottle Order Kits 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Overall
Overall Customer Service Rating 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Overall Quality Rating 0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent
Additional Comments (optional)
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