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Responsiveness

Responsiveness to all Requests
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Promptness on Returning Phone Calls
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Assistance to Technical Questions or Concerns
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Report and Data

Timeliness of Results
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Final Report Format
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Invoice Accuracy
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Bottle Orders

Timeliness of Bottle Order Delivery
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Completeness of Bottle Order Kits
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Overall

Overall Customer Service Rating
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

Overall Quality Rating
0 - N/A1 - Unsatisfactory2 - Needs Improvement3 - Satisfactory4 - Very Good5 - Excellent

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